handmade ceramic tile made in the USA
guarantee / return policy
Decorative ceramic tile, hand made tiles for unlimited possibilities
Our high-quality ceramic tiles are made in the USA, using the same materials as any other manufactured, square, floor tile like the ones you can purchase at ceramic tile stores and home improvement stores. The only difference is, our ceramic tiles are MUCH more unique ceramic tiles.
My tiles are FULLY VITRIFIED. These do NOT decay over time like many decorative tiles.
My warranty is 3 years with normal wear and tear. With proper installation, your tiles will last for many generations. Usually the grout goes first, so proper grout maintenance is required!
You MUST seal your grout/mortar, etc. or it will void your warranty. Microscopic molds can form and pop tiles loose from under the tiles. You can go over the top of tiles with most sealers.
If you break the tiles during installation, I am not responsible for broken tiles. If you drop or drag a heavy object on ANY tile, they will chip or crack/break. I am not responsible for these types of defects.
NEVER walk on any tiles that have NOT been installed, even square, manufactured ceramic tiles, they WILL break.
If you install tiles outside on a driveway, sidewalk, patio, etc. in a cold climate and shovel snow off the tiles, they WILL chip. This is not my responsibility. ALL tiles will chip under these conditions.
CLEANING — I personally have tested my decorative ceramic tiles with all types of cleaners over the years. Bleach, toilet bowl cleaner, soft-scrub, glass cleaner, chemical wipes, shower cleaners, etc. This has not effect any of my tiles color or properties.
If ANY tiles are damaged during shipment, don't hesitate to contact us for replacement pieces. Just describe the tile to us over the telephone and we'll ship the replacements to you ASAP at no charge to you.
THIS MUST BE DONE IMMEDIATELY. USPS claims are only valid for 30 days from the date of shipment.
Please take pictures of the box; inside and out, mailing label, and broken tiles, so I can file an insurance claim. My profit margin is very low and I cannot write these off on my taxes. These can be sent via an email and are required for replacement or reimbursement.
You will be sent a check for the cost of the tiles; no more and no less.
ALWAYS use a ceramic tile backer board on your wood sub-floors that is glued and screwed down to the wood. ALWAYS use a good quality ceramic tile mortar, preferable one with a polymer additive.
We are not responsible for any installation. Find a qualified installer.
LOOSE TILE ORDERS
I am NOT responsible for shortage. About 98% of my mosaic orders are film mounted orders, loose trout, koi, and animal tracks. This information does NOT apply to these orders.
I measure all orders twice to assure your LOOSE tiles contain the square footage you request. When I measure the tiles, I arrange them so they are touching and overhang my square foot measuring area.
You have 30 days after shipment for returns or exchanges. Please look at, and measure, your loose tiles immediately upon receipt. This is a standard product return policy in most stores.
Returns are subject to a $25 restocking fee and we DO NOT pay for your shipping out or return shipping. You will only be refunded the cost of the tiles. Please make sure you order the colors that you need. Color varies from computer monitor/telephone to computer/telephone.
I ship very few loose mosaics per year, maybe one or two. When you receive your loose tiles, carefully unpack them and measure your tiles in a 12x12" area, stacking them on top of one another. That will show you your square footage. You should have slightly more than what you order. I do this to assure you have the correct square footage. Remember, do this in 30 days!
If you run out during an installation, you have to purchase more tile. I do not send free product. Be prepared to possibly wait, because I am working on 100's of SF of orders monthly.
ALWAYS order 10% overage on ALL loose tile orders. You WILL need extra because of tile placement, the last few pieces might not fit. If you are mixing my tiles with rocks, this might not be necessary.
NOTE: If you are new to mosaic tile design, I DO NOT recommend creating a large mosaic using my tiles and mixing them with other tiles. It's nearly impossible to judge the quantity of pieces that you need for a mosaic.
Ceramic Tile Repairs
Over the years, if a tile should become chipped by gouging the surface (a rock stuck in the sole of a shoe or dropping a heavy object on the surface), you can mix acrylic hobby paint, apply it to the tile with a small brush, let it dry, and dab a top coat of clear nail polish to hide the defect.
This technique also works well to repair tile that has cracked. First fill the crack with a silicone caulk. Let it dry and touch up the crack with a coordinating acrylic paint. Then topcoat with a clear nail polish.
If you are not completely satisfied with our high-quality ceramic tile product, you can return the ceramic tile for a full refund. We aim to please our customers and pride ourselves on our customer service.
"Four of the five boxes arrived here in Florida this afternoon. I am
in leaf-heaven. I cannot believe how beautiful your leaf tiles are!"
If you would like to place an order at that time, click the email me links in the right column. There are instructions, as to what information I need, to get from you, to process your order, and for you to pay.
Most tiles ship the same day as payment.
I look forward to hearing from you!
Tiles with Style
360 Leatherwood Hollow Road,
I prefer that you email me for IN-STOCK items links:
If you do not hear back from me by the end of the day; PLEASE CALL. We are trying to reply back promptly.
Recently updated with ceramic tile, stone, and glass design ideas!
FYI We have often have phone service problems. EMAIL is your best option.
Studio LAN line:
the phone rings about 4 times before going to voicemail.
We accept personal or business checks, money orders, credit cards, and
DO NOT SEND CREDIT CARD INFORMATION IN EMAILS!
We ship domestically AND internationally.
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